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 F.A.Q. / Help Section

FREE DELIVERY/PICKUP
We are now offering free delivery/pickup to Santa Fe area customers wishing to shop locally.
Pickups are available at the following locations:

Collected Works Bookstore
208B West San Francisco
Santa Fe, NM 87501
Email: info@collectedworksbookstore.com

Sangre de Cristo Mountain Works
328 N. Guadalupe St
Santa Fe, NM. 87501
Email info@sdcmountainworks.com

WILD MOUNTAIN ONLINE PRIVACY STATEMENT
We do not sell or rent your email address nor your mailing address to any other party without your permission. We use your email address only to contact you regarding orders and to send our newsletters (that you may unsubscribe to at any time). We track only the amount of times our site is used and for the duration of your visit. This information is only used by us to improve our site and our service.

SECURITY
VeriSignWe use safe technology to encrypt your information so that it is not vulnerable to fraud. We do not keep any record of your payment information. When you shop online with us, you can be assured that we carefully guard your personal information.

HELP
If you are having trouble ordering online from us or any other question or concern, email us at info@wildmountainonline.com or call 505-983-2986. With our busy schedule of dog walking and shipping to our customers, we may be unavailable. Please leave a detailed message and we will call you back as soon as possible.

Ask questions, we love to answer them. If you don't see the product you want, we will special order it, if available.

WILD MOUNTAIN ONLINE
At Wild Mountain Outfitters, everyone on staff is passionate about playing outdoors. We are committed to bring you the best clothing and gear we can find. We have tested and used most of this equipment and know what it can do. Ask us questions, we love to talk about gear!
email: info@wildmountainonline.com

GUARANTEE
We guarantee everything we sell and will return it to the manufacturer for repair or exchange. We promise to replace any new item immediately either from us or the manufacturer if available. Your satisfaction is our greatest concern. If the product does not live up to your expectations, we will
replace or refund, no questions asked.

RETURNS
We will return items that are the wrong size for replacement or refund in new condition within 30 days of purchase.. We do not accept SALE items for a refund. However, we will issue a credit good for another purchase. We ask that you ship the product to us in good condition. We will ship the replacement to you and charge you our economy shipping.

BACKORDERS
Occasionally we will sell out of a product unexpectedly. If this occurs and you recieve an email stating our problem you may cancel and recieve a refund or wait for the backorder to ship. We are only human and partly canine. We will actually help you find it somewhere else if its available.

SIZING
Please email us for any sizing questions concerning our product.

 






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